Delivery & Shipping
Thank you for shopping on UltimateKids store.
General Delivery Information.
We want you to have the best experience and get your stuff as quickly as possible, that's why we ship next day tracked service on all orders over £40 received before 4pm Monday - Thursday. Orders £0.01 to £39.99 have a supplement of £2.95 with next-day tracked service.
Fridays and weekend days are not guaranteed next -day and may take 1-3 days tracked. Delivery times are estimates only and cannot be guaranteed. A tracked 24 service can take up to 1-3 days for delivery using Royal Mail. See their website for updated seasonal changes.
International Delivery Rates
Delivery rates are below. Please note that working days do not include despatch day. These delivery working days are the most up to date estimates for International delivery metrics and it is possible for further delays caused by custom checks.
| £0 - £50 | Over £50 | |
|---|---|---|
| Aus & New Zealand Tracked Shipping (10-15 Working Days) | £9.99 | £9.99 |
| Rest of the World Shipping (10-15 Working Days) | £12.99 | £12.99 |
| US Shipping - Luggage (7-15 Working Days) | £24.99 | £24.99 |
What delivery options do you offer?
We offer free standard delivery at UltimateKids on all UK orders above £40, provided by Royal Mail Tracked 24 hour service.
For International orders we offer multiple different services depending on location and prices start from £9.99. We advise that all our international shipping takes approximately 7-15 working days.
PO box and BFPO?
Yes we are able to offer delivery to PO boxes, however we no longer ship to BFPO addresses. We follow the recommended guidelines supplied by Royal Mail, we cannot unfortunately offer a guaranteed delivery.
How long will my order take to get to me?
For UK delivery we normally advise that orders take around 1-3 working days tracked.
For countries in the rest of the world we normally advise that orders take around 10 - 20 working days.
This is not a guaranteed service and deliveries may be subject to delays and disruptions during busy periods. Please be aware that during UK bank holidays and particularly busy seasonal times of the year and unforeseen extreme weather delivery may take a little longer than normal.
My order is incorrect or an item is faulty
If you have an issue with a product or have received an incorrect item purchased from us, please contact our customer care team first at info@ultimatekids.co.uk who will be happy to help. Any shortages, incorrect products or faulty items must be reported within 3 days of receiving your order.
I haven’t received my order
We want you to receive your orders and items as quickly as possible. If your item hasn't arrived in time, we ask that all customers allow for delays and disruptions that occur within the postal service beyond our control.
If you are worried that you have not received your order we kindly ask that you double check with your local post office, sorting office and neighbours in case the postal service has attempted a delivery, but failed to leave a calling card.
Tip, Download the Royal Mail App, you can see and do far more. It's a great way to track your latest purchase.
If you've done all these checks but still your parcel has failed to turn up, please get in touch with us at info@ultimateKids.co.uk
Returns?
See our returns policy and information page.
If you have any other questions, please don’t hesitate to contact us at info@UltimateKids.co.uk